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(Pocket-lint) - Unfortunately, there are times when accidents happen and things break, including iPhones. Whether you need a battery replaced, you've broken your screen, or some other more serious problem, you need to make sure it's fixed properly to avoid any future issues.

You can of course go through Apple itself, but there are also independent repair shops that can sort out that broken screen or get your iPhone back in service. Some of these stores will be certified by Apple under the Apple Authorized Service Program, while others may obtain Apple parts and tools under Apple's Independent Repair Provider Program. There is also a self-service repair program.

Whether you use Apple, an Authorized Service Provider, or Joe Bloggs, there's a feature that lets you check if the parts used to repair your iPhone are genuine. Here's what you need to know.

How to check parts and service history on iPhone

How to check parts and service history Apple iPhone

First, you'll need to make sure you're using iOS 15.2 or later to see the Parts & Service History feature. To check for the latest update, open Settings > General > Software update.

To view your iPhone's Parts & Service History feature:

  1. Open Settings
  2. Tap General
  3. Go to About
  4. Tap Parts & Service History

You will only be able to see parts and service history if any repairs have been made to your iPhone.

What information does the parts and service history feature offer?

Depending on your iPhone, different information will be offered under the parts and service history feature.

Those with an iPhone XS, XS Max and later, including the iPhone SE (2nd Gen) will be able to see if the battery has been replaced.

For those with iPhone 11 models, iPhone 12 models, or iPhone 13 models, you'll be able to see the battery and view replacement history.

Those with an iPhone 12 or iPhone 13 model, you'll be able to see any service history on the battery, screen, and camera.

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If a repair was done using a genuine Apple part, you'll see 'Genuine Apple part' next to it. If a repair was made using a non-genuine part, if a part was installed, if a part was used in another iPhone before, or if the part isn't working as it should, you'll see "Unknown part".

Written by Britta O'Boyle. Originally published on .
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